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Posted: Friday, July 7, 2017 6:01 AM

Northrop Grumman is seeking an Industrial Security Team Lead. The SCI Team Lead provides leadership and guidance to the team related to access processing and maintenance of SCI Access records for NG cleared personnel. This also includes playing a key role in the final review and submittal of access requests. Further responsibilities include tracking and monitoring of access requests; utilizing relevant security systems (JPAS, SCUS, ESIS, APICS) as required; performing quality audits and escalating issues to ES&CSO management.

The Team Lead will also engage in frequent interactions with internal and external customers; handling escalated cases including phone calls, emails, and requests from customer personnel security departments. The Team Lead will also ensure team compliance with relevant SCI Access policies, procedures and practices; including desktop procedures and knowledge based articles. The Team Lead will conduct regular review of team’s performance metrics and provide training as needed.

The Team Lead works with management to ensure daily operations meet the ES&CSO service level agreements (SLA’s) with its customers and acts as the Subject Matter Expert (SME) for their teams. It will also include performing monthly quality assessment such as SSR transaction audits, ensuring SLA’s are being met, drive transactional accuracy and cycle time. This role also requires critical and strategic thinking, as well as communication skills both verbal and written. This role also requires active participation in either leading or supporting continuous improvement or documentation activities. Quality monitoring and periodic transactional audits are also a key function of this role that requires strong leadership skills in demonstrating objectivity and fairness in delivering feedback to the SSR’s.

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• Location: North DFW

• Post ID: 52480633 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017