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Posted: Thursday, April 6, 2017 11:50 PM

POSITION SUMMARY: Guest Incident Claims Representative is responsible for investigating incoming guest incident reports and resolving claims in the most appropriate and cost effective manner. ESSENTIAL FUNCTIONS:The individual occupying this position must be able to perform essential job functions set forth below with or without reasonable accommodation.Primary Duties and Responsibilities:This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it not intended to be all:inclusive.Review and Resolve A?RiskA? incidents upon report by operationsSettlement Authority of 3,500 Ensure contact is made with guests in accordance with our procedures and expectations. Maintain a monthly closure ratio of 95 or greater Act as Liaison for Risk management and field operations; participating on area calls as needed and providing support to GMs, MODs, or others with claim questions Notify supervisor of any identified trends or suspicious activity within the claims data Escalate to Supervisor any safety concerns or property maintenance issues identified during investigation of claims. Maintain accurate data (correct locations, event types and cause codes as necessary). Run weekly / monthly metrics for operations within territory and /or as requested Handle Guest Incident Claims Investigate incidents to determine liability and obtain all necessary documentation (pictures, statements, etc.) Communicate with GM, Management and Guest timely Negotiate settlement, good will gesture or denial of incident or forward claims, as needed to insurance carrier based on criteria Handle Recovery OpportunitiesDetermines in individual cases where possibilities for subrogation and recoveries exist.Applies written and telephonic skills to communicate to the at fault party, insurance representatives, and/or attorneys intentions of recovery Utilize negotiation skills to recover damages and costs in a timely and cost effective manner Handle Attorney RepA?d Guest Incidents Communicate with GM, Management and Attorney Investigate incidents to determine liability and obtain all necessary documentation (pictures, statements, etc.) Negotiate settlement, good will gesture or denial of incident within 45:60 days or Forward claims, as needed to insurance carrier based on criteria Resolve Guest Relation Escalated Events Contact Guest and resolve 100 of the issues within 30 days of escalation. Investigate incident to determine responsibility of motel vs. guest.Obtain pictures, statements, medical treatments, etc., as necessary.Negotiate settlement or denial of incident or forward to Insurance Carrier. Check and distribute Risk Management Mail as NecessaryParticipation in any/all team meetingsParticipate annually in Operations Field Day Complete a minimum of 2 hours / quarter of training online (I Learn6) Conduct bi:weekly updates with direct supervisor Fulfill various rotating roles as assigned during formal meetings (Moderator, Pacer, Scribe, etc.) All other duties as needed or required Job Requirements:Maintain attention and concentration for extended periods of timeRead and interpret documents and instructions from Operations, customers, vendors, and other team membersExercise good judgment; Make sound decisions based on factual information Communicate effectively with Operations, customers, vendors, and other team membersMulti:task and prioritize workload Work within the appropriate level of independenceFunction in a fast:paced environmentIf applicable, ability to travel for meetings with Operations, customers, vendors, other team members, and/or other business necessities MINIMUM QUALIFICATIONS AND SKILLS: Education : High School Education; Degree preferred, but not requiredCertifications : Certified Multi:line adjusterA?s license. Experience : 2:3 year experience adjusting claims. Skills : profficient in Microsoft Word and Outlook, experien

Source: https://www.tiptopjob.com/jobs/65753691_job.asp?source=backpage


• Location: carrollton, North DFW

• Post ID: 49313139 northdfw
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