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Posted: Friday, April 28, 2017 6:39 PM

Job Description:/h3:
Our client in the Irving area is currently looking to bring on a new Guest Relations Manager to join their team. This person will assist the VP of Marketing in shaping the vision for Guest Relations and work closely with internal and external partners to make it a reality. The Guest Relations Manager will spend their time responding promptly to guests stated and unstated needs across multiple channels (social, web, phone), with a heavy emphasis on complaint resolution and escalate issues as needed.
:Experience in Guest Relations and/or Customer Relationship Management
:Bachelors degree REQUIRED
:Strong communication and presentation skills; has ability to tailor approach for both internal and external partners including operators, leadership team and vendors
:Highly responsible and reliable
:Outgoing and able to embody the brand voice in all interactions with the guest
:Is professional in every situation, even when faced with the most difficult circumstances
:Seeks to understand in order to get to the root of an issue; has strong problem solving skills
:Always puts the guest first
:Possesses strong analytical skills and a natural curiosity
:Actively invites change for continuous improvement
:Comfortable working with various review and social platforms (i.e. Facebook, Yelp)Company Description:/h3:
Since 1989 Resource Staffing has provided professional staffing services to premier businesses in the Houston, Austin and Dallas areas. Our reputation for integrity, respect, and accountability has been earned through an unwavering determination to provide the best possible service for you and your company, no matter how big or small your needs are.
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• Location: North DFW

• Post ID: 51010713 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017