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Posted: Saturday, March 11, 2017 9:02 AM

Bank of America Merchant Services connects businesses and consumers by doing payments better. In an increasingly complex marketplace, we empower businesses to give consumers the right commerce experience. We consult with businesses to customize solutions that integrate selling channels, open new markets, solve problems using data, stay secure and, ultimately, accomplish more.Banc of America Merchant Services, LLC is the result of a strategic alliance between Bank of America and First Data Corp. As an industry leader with a powerful commitment to the merchant business, Bank of America Merchant Services delivers a comprehensive suite of innovative payment solutions to merchants of all sizes. We are the number one U.S. payments processor today with over 13.5 billion credit card transactions processed annually, representing approximately 300,000 merchant based relationships. We have industry-leading products, world-class technology solutions, an expansive geographic footprint, and 2,100 full-time associates. We offer outstanding career opportunities and advancement and we promote a healthy work/life balance through special benefits and programs. Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans and Disabled.The Small Business Performance Specialist is a senior level professional individual contributor reporting directly to the Sales Performance Executive. This team is responsible for driving performance out of a division of approximately 60-100 associates. Responsible for creating competitive sales plans to achieve and exceed area objectives.The role of the Small Business Performance Specialist is to provide timely feedback through observation to individual sales representatives Sales Performance Executive and BAMS Small Business Sales Channel leaders on performance, sales activity, and channel strategy opportunities and concerns. In addition, this individual coaches market leaders and sales force to continuously improve sales performance through high quality customer experience and consistent execution of sales processes and fulfillment, delivering significantly more quality relationships, and in turn, revenue. The Small Business Performance Specialist coaches high potential associates to elevate their performance. Essential FunctionsDeliver appropriate Merchant solution sales and coaching, skill & knowledge development, and performance improvement for Small Business Merchant Sales Associates.Identify and select Merchant Specialists who are believed to have the potential to increase their overall performance with oversight of the Merchant sales’ associate’s comprehensive scorecard.Develop individual customized plans for each assigned Merchant Specialist to increase focus on the client, effectively integrate risk management accountability, accelerate performance and improve job acumen.Establish strong partnerships with respective Sales leadersMaintain a continual deepening of business knowledge as new solutions or business requirements are added to the work environment.Small Business Performance Specialist will be measured on the improved performance of the Merchant Specialists that they coach and the overall improvement of the sales team that they support.Partner with the Sales Performance Executives and Regional Sales Executives to create and maintain a tactical plan to exceed the Line of Business plan appropriate to needs of geography and market make up.Coaching coaches; modeling behavior; observing, providing feedback of manager’s activities/routines.Coach managers and associates to identify behaviors/activities required from market leaders and sales force to continuously improve sales performance through high quality customer experience and consistent execution of sales processes and fulfillment, delivering significantly more quality relationships, and in turn, revenue.Manages and develops strategies and makes recommendations on how to close the sales performance gaps and implements coaching plans.Reinforce training, particularly to managers, to improve banker and specialist performance with effective, professional representation of brand and offerings—and support delivery of exceptional client experience and operational excellence.Partner with Field Specialists and associates’ managers to ensure that high opportunity associates are receiving appropriate focus and that client planning activities are taking place by regularly attending client face to face meetings with Merchant Specialists.Act as regional liaison to the Sales Performance team, local Consumer and One Team partners, and subject matter experts regarding Sales Performance key initiatives as well as associate and manager training curriculum. Preferred SkillsAbility to drive strategic and operational initiatives within team and external partnersEffective planning, time management and organizational skillsAbility to work with multiple managers, competing priorities, dual accountability to National Sales Performance results and local market needsStrong at developing partnerships with Bank of America Corporate leaders and associates and developing credibility within One Team structureStrong communications, including oral and presentation skillsDemonstrated ability to build and sustain productive relationships with key business partnersProven ability to think creatively in identifying opportunities to drive revenue growthAbility to drive strategic and operational initiatives with team and external partners.Effective planning, time management, and organizational skillsStrong customer orientation Required ExperienceBachelor’s Degree in Business, Marketing or, a related field; or equivalent combination of education and experience.5-8 years of financial services industry experience5-8 years progressively responsible sales experience in the merchant services industry or 5-8 years of in similar sales industry (small business, B2B environment).Knowledge of Merchant industry and end to end client experienceSome credit knowledge, related to the requirements for Merchant approvalsSales leadership experience with proven ability to consistently drive differentiated sales resultsWorking knowledge of Bank of America Merchant Services data infrastructure, leverage data and observation to drive programs resultsSuccessful sales experience and strong coaching experience desiredExtensive merchant services product knowledge ToolsProficient with:Microsoft Office Suite products, especially ExcelSalesforce.comMerchant sales associates’ call planLead ListsClient profiles completed by Merchant sales associatesClient research tools (e.g. Vertical IQ, Map Anything, etc.)SPIN Selling consultationCall Plans / AgendasBAMS and Bank of America Corporate Client Experience, production, risk reporting Physical RequirementsStandard office environment: Work typically involves close visual acuity on a computer to access, view, read, prepare, and analyze data and other written communications. TravelInfrequent travel may occasionally be required for training or meetings. 1243#LI-MC1Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information..

Apply now at: https://dallas-tx.geebo.com/jobs-online/view/directory/157/listing/239/id/532848647-small-business-performance-specialist-/

• Location: North DFW

• Post ID: 48792772 northdfw
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