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Posted: Monday, March 13, 2017 10:02 AM

Dallas, TX - Call-Intake Liaison - Full TimeJOB TITLE: Call-Intake Liaison LOCATION: Dallas (Farmers Branch), TX DEPARTMENT: CommunicationsFLSA STATUS: Non-Exempt REPORTS TO: Dispatcher III orCompany: American Medical Response SUMMARY:On the job training provided!!! The Call Taker is responsible for answering incoming emergency and non-emergency calls using Emergency Medical Dispatch (EMD) triage procedures, assigning those calls to the appropriate dispatcher while maintaining a professional, courteous demeanor. Essential Duties and Responsibilities:Answer all incoming 9-1-1 calls, collect important information from the caller, enter the required information into the Computer Aided Dispatch System, and notify other service agencies for action as required.Answer all incoming non-emergency calls, determine the caller’s needs and confirm eligibility. Correctly receive and enter all information regarding the request of a transport into the Computer Aided Dispatch System.When appropriate, provide pre-arrival instructions based upon NAED protocols to callers with a medical emergencyAnswer 9-1-1 calls of a fire response nature, entering data into the Computer Aided Dispatch System for the call to be dispatched to the appropriate fire/rescue agencyMaintain the EMD certification provided by the DepartmentMaintain a professional, courteous demeanor with callers, network providers and any other individual who may contact the Communication Center.Maintain a working knowledge of all Center equipment and applicationsAssist dispatchers in alerting customers to any changes or modification to the estimated time of arrival of the transportation resource.Provide exceptional customer service to all customers, both internal and external.Maintain a professional appearance and attitude to ensure a cohesive working environment with all personnel within the Center.Work with other departments to insure a team oriented environment is maintained.Participate in quality improvement activities as they relate to all established “Customer First” service standards.Support and uphold established corporation and departmental policies, procedures, objectives, quality improvement, and safety standards.Maintain performance levels consistent with departmental standards.Maintain competency and enhances professional growth and development through internal certification opportunities.Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers.Attend scheduled department meetings and training sessions.Adhere to all company policies and procedures.Maintain all department required certifications/licensures.Ability to work a rotating shift schedule, including nights, weekends, holidaysMust type 32 wpmOther duties as defined by formal job description. .We are an EOE/AA employer and AMR selects the best individual for the job based on job related qualifications, regardless of race, color, sexual orientation, national origin, gender, age, veteran status, ancestry, marital status, or disability. .

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