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Posted: Wednesday, May 10, 2017 9:36 PM


The Transfer Center Operations Coordinator provides day to day operational management of the Transfer Center to ensure accomplishment of organizational mission and objectives.

-Working knowledge of the principles and practices of air medical and EMS communications, operations and /or healthcare management.
-Knowledge of State and National rules and regulations pertaining to healthcare, transfer centers and patient transport, including EMTALA.
-Ability to work effectively and cooperatively with all levels of the healthcare team.
-Proven leadership skills that demonstrate capability to ensure organizational productivity and high level of teamwork within the organization.
-The responsibility to refine the customer-centered process for the Transfer Center for customers including but are not limited to patients, referring and attending physicians, and referring facilities.
-Builds respect and authority through consensus building, information sharing, problem solving, and achieving customer satisfaction.
-Customers and their needs, ensuring that needs are met, responding appropriately to difficult interactions, and educating the staff on the importance of quality customer service.
-Responsible for the ongoing administration and documentation of internal QA/QI process.
-Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks correctly and timely; self-imposing standards of excellence rather than having standards imposed.
-Exemplary customer service and operational efficiency skills.
-Effectively and continually communicates with the director, staff, and customers to facilitate the flow of information necessary to the success of the employees, department and the organization.
-Working with the Director, assists in the development of relevant reports and the sharing of findings with appropriate parties.
-Resource to Communication Specialists and R.N.s in resolving placement and transportation issues.
-Participates in various marketing and public relations activities.
-Assist with the evaluation, analysis, and development of reporting and analytical tools to analyze department and division performance indicators.
-Support the development and maintenance of weekly, monthly, and quarterly reporting of the North Texas Division and all hospitals simultaneously.
-Collaborate with key decision makers to identify and solve a variety of problems and clarify management objectives.
-Break systems into their component parts, assign numerical values to each component, and examine the mathematical relationships between them.
-Collaborate with DSS and others in the organization to ensure successful implementation of chosen problem solutions.
-Work with the Director to implement, maintain, and troubleshoot outside vendor software and technologies.
-Development of intra-departmental reporting tools and databases.
-Provide guidance, training, and technical support to department staff on all department related software.
-Maintain and develop methods to stay abreast and make recommendation based trends that impact the department and division.
-Adhere to the policies and procedures in regards to database infrastructure and data security within the department and those set forth by HCA.
-Maintain current software and ensure data integrity.
-Assist HCA Corporate, S.R.G and other HCA Divisions with the development and implementation of standardized reporting.

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• Location: North DFW

• Post ID: 51776383 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017