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Posted: Wednesday, May 10, 2017 11:09 AM


The Learning & Development (L&D) Consultant of Learning Effectiveness Analytics delivers meaningful data and stories used to make learning at Verizon better each day because Better Matters. L&D’s purpose is to help drive success of our company’s business priorities. This position studies and makes actionable information out of L&Ds impact on business priorities. This Consultant serves all of Verizon’s business units and departments and directly supports requests from L&Ds VP and Directors.

This position:

  • Influences L&Ds measurement strategy and defines measurement standards
  • Builds, optimizes, and evolves processes
  • Creates solutions and tools for measurement and analytics
  • Leads complex data analysis
  • Visualizes data in flat or interactive formats
  • Creates stories and dashboards that illuminate analysis
  • Manages stakeholders / business partners to execute solutions
  • Projectmanages requests / needs through process
  • Compares Verizon’s L&D data to industry benchmarks

Learning Effectiveness Analytics encompasses measurement for:

  • Training data analytics (i.e., hours and activities forecasting, historical learning volume analysis by delivery method/location/dept/etc., learning tax credits, industry award submissions, delivery staff modeling, corporate data requests)
  • Training investment calculations and analysis
  • New hire employee post-learning performance (i.e., time to competency)
  • Trainer/content developer/program effectiveness
  • ROI case studies for courses/programs/delivery methodologies/learning systems or applications
  • Industry benchmarking


Bachelors degree in Business Administration or related area of study required

  • Ability to navigate and make sense of big data sets and unfamiliar data (data cleaning, dealing with missing data, spotting mistakes, integrating data from multiple sources, standardization of data).

  • Successful use of applied statistics with strong attention to detail and precision with data.

  • Understanding of the difference between correlation and causation.

  • Strong understanding of talent development measures and principles (i.e., Phillips ROI methodology).

  • Experience with Return on Investment calculations including translating performance impact to financial valuation.

  • Experience developing measurement plans and writing impact studies that include isolating the effects of the solution.

  • Knowledge of process design principles (i.e., Six Sigma).

  • Experience designing/writing process flows, decision trees, and step/action tables.

  • Ability to write effective measurement surveys and translate the results to business recommendations/actions.

  • Ability to negotiate data sourcing agreements with stakeholder partners.

  • Ability to define measurement needs and translate to requirements for data owners/IT.

  • Strong project management and organization skills.

  • Strong critical thinking, decision making, and prioritization skills.

  • Strong analytical and statistical skills (i.e., regression analysis).

  • Strong presentation and storytelling skills.

  • Experience creating interactive data visualizations (i.e., in Tableau, Cognos Workspace or like tool) preferred.

  • High level of integrity required given this position works with sensitive types of data.

  • Comfortable working with across all business units and departments including Finance, IT, Customer Service Operations, Sales Operations, HR.

  • Ability to work effectively in a virtual team.

  • Excellent team player with strong networking skills.

  • Able to work with a high level of autonomy.

  • Ability to differentiate between use/application of firm business rules vs. adhering to guidance.

  • Expert proficiency with MS Excel and/or Google Sheets.

  • Strong proficiency with MS PowerPoint and Word or Google equivalent.

  • Proficiency with MS Visio or like tool preferred.

  • Experience using statistical tool like SPSS or Minitab is preferred.

  • Experience with SQL and query writing preferred.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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• Location: North DFW

• Post ID: 51725378 northdfw
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