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Posted: Thursday, March 16, 2017 10:17 AM

The Service Center PEI Specialist facilitates pre-employment investigations for all new hires to the company. The Service Center PEI Specialist also answers incoming inquiries via telephone and/or email correspondence from internal and external customers.The Service Center PEI Specialist drives the performance of the vendor ensuring that all required verifications and criminal checks are administered timely. The Service Center PEI Specialist performs a variety of administrative activities in support of Onboarding, Pre-Employment Investigation and other Human Resources functions. Responsibilities include, but are not limited to: Process transactions within PeopleSoft utilizing case studies, desktop procedures, and other toolsAnswer a broad range of questions related to the Pre-Employment investigation process Partner with Staffing and Recruiting, Enterprise Security Shared Services, HR Business Partners and Management to successfully onboard candidates in a timely fashion Process pre-employment investigations for new hires, re-hires, and college interns Communicate PEI requirements to new hires, re-hires, and college interns Manage requests via email and phone Take ownership of transferred, escalated, or assigned cases from inception to resolution Answer customer requests by accessing information in PeopleSoft, the case management tool and thru multiple computer systems Resolve customer problems by researching issues and taking additional steps as required. Route/refer/receive cases for advanced support. Follow up with customer cases until completed. Document customer issues, research, and actions taken into the case management system. Facilitate Pre-Employment Investigation process by collecting required information and documentation from customer Use sound decision making skills to make a Hire or Escalation recommendation Perform other duties as required

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• Location: North DFW

• Post ID: 48775793 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017