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Posted: Wednesday, May 10, 2017 2:00 PM

The Leave of Absence (LOA) Representative performs a variety of general personnel/clerical tasks in order to process leaves and handle leave-specific issues and inquiries. Maintains both manual and automated personnel records, collects and compiles sensitive and confidential personnel statistics and prepares reports. In accordance with procedures, furnishes information to authorized persons and/or agencies. Provides information to all levels of employees regarding personnel policies/procedures and state and federal regulations.

Responsibilities include, but are not limited to:
  • Process LOA transactions to expert-level resolution utilizing case studies and desktop procedures
  • Answer questions related to leave cases and procedures
  • Provide effective case maintenance and management through resolution
  • Support sectors with the interpretation of LOA policies
  • Lead coordination with third party LOA vendors to resolve customer questions or issues
  • Ensure accurate, timely, and consistent service is being provided in accordance with service level agreements
  • Answer customer requests (primarily over the phone) by accessing information in multiple systems on the computer
  • Resolve customer problems by researching issues and taking additional steps as required. Route/refer cases for advanced support as necessary
  • Research, take appropriate actions and document customer issues in the case management system
  • Process transactions, collect required information or back up documentation from customer, probe for additional information if unclear, performing data entry, mail/email requested documents, etc.
  • Perform back-office transaction processing (non-phone work) in support of HR functions; transactions include reconciliation, data entry, mailing, filing, answering correspondence, and sorting and routing incoming mail

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• Location: North DFW

• Post ID: 51737863 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017