Posted: Wednesday, August 2, 2017 6:44 AM
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NCH is established, yet growing, and we need to attract top technical support talent to support our overall business strategy. The IT Help Desk Analyst will join our IT team to ensure proper computer operations so end users can accomplish business tasks. This individual will provide setup and information for smart phone and blackberry setups; research and test new laptops as they become available; and assist and advise high level executives in their computer needs. This individual will also provide software packaging and software deployment support. We offer a diverse set of position requirements, a range of opportunities for career advancement, and a culture that recognizes results, yet embraces the importance of work/life balance.Join our IT Team, as an IT Help Desk Analyst, where our future begins with you
:Provide comprehensive Level:1 and Level:2phone support for the efficient resolution of technology problems and requests.
:Provide complex and unique technical troubleshooting assistance to customers across all business units; Resolve issues utilizing excellent customer service, problem solving, technical thinking, and reasoning skills.
:Take ownership of all customer interactions, utilize appropriate follow:through and log all customer interactions via tracking system. Provide timely feedback to internal and external customers via phone, email or other form of communication
:Create, modify and maintain software packages to meet specific customer requirements and be able to create jobs to deploy developed packages on two network domains.
:Maintain technical support documentation that aligns to packaging standards and processes.
:Deploy application patches and updates as requested or required.
:Participate in application design and development discussions with support staff and management to determine client needs and ensure that product adheres to established specifications and standards.
:Performs moderately complex modifications, testing and debugging tasks on software packages to ensure fit with current operating environment.
:Coordinate activities with support staff to ensure that appropriate support is provided on all application issues.
:Perform other duties or special projects as requested related to area of responsibility
:Actively participate in rotating on:call schedule
:MUST have at least 3 years of IT Help Desk experience or a Tech Certificate with 1 year of comparable technical support experience.
:Extensive experience with software packaging, software deployment, systems and applications
:Experience with Altiris Deployment Solution or other software deployment tool(s).
:Intermediate knowledge of Microsoft Operating Systems: XP/Win 7/Win10, Microsoft Office Suite 2010 : 2016, VPN and Remote Access, Network and Administration. Hardware: Desktops, Laptops, Mobile Devices, Keyboard/Mice, Monitors etc,. Peripherals: Printers, Scanners, etc.
:Intermediate knowledge:Scripting and application packaging
:Basic knowledge of Active Directory
:Strong communication skills, both verbal and written
:MUST have strong customer service skills; ability to understand and empathize with customers concerns and issues, remaining committed to providing quality results. Positive service attitude.
:Strong analytical and problem solving skills for design and development of application software packages and all other troubleshooting functions
NCH Corporation offers a full suite of benefits, employee development and recognition programs, and a convenient location with a fitness facility and restaurant located within our campus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gende
• Location: North DFW
• Post ID: 60721803 northdfw