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Posted: Wednesday, May 10, 2017 6:14 AM

The Patient Relations CoordinatorA?s (PRC) primary responsibility is to contribute to the financial success of the practice by ensuring that patients are the number one priority from the time they enter the practice until the time they leave. PRCs contribute to the practiceA?s financial success by creating and maintaining positive relationships with patients as well as by knowing and understanding the business aspects necessary to provide patients with the best experience possible.Essential Functions: Follow the New Patient Experience in order to make a positive first impression with patients both by phone and in personAnswer phones A?with a smileA? within the first 3 rings; communicate with patients in a courteous manner using recommended verbiage for maintained control of the scheduleLead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Leader.Coordinate patient scheduling and flow throughout the day by providing accurate route sheets and pulling files of scheduled patients; pull chart and print route slip for any same:day additions to the schedule; notify providers of changes to the schedule; notify clinical staff of arrivals and needs; schedule appointments in accordance with guidelines; follow and track appointments due to no:shows, cancellations and late arrivals; call scheduled patients to confirm appointments; monitor schedule to anticipate roadblocks and potential conflictsMake every effort to offer a new patient appointment on the same day as the call, or schedule a patient into an appointment within 3 days by using proper scheduling procedures and keeping control over the patient scheduleEnter diagnosed treatment plans accurately to the practice software and ensure accuracy of case acceptance is documented by recording accepted and arranged treatmentPresent financial arrangements to patients, adhering to practice protocolEnsure all applicable checklists are completed and charts are maintained and filed daily.Calmly and effectively guide patients by phone through a dental emergency.Enter all patient information into the computer software system accurately, ensuring that we have the most updated information on file for each patient, including personal information and marketing referral sourcesRecord all charges and payments to patient accounts; be able to complete and explain third party financing options to patientsUnderstand and follow doctorA?s treatment plans to schedule follow:up appointments.Follow payment policy by collecting payment from patient at time of serviceAssist patients in completing new patient health history forms; verify patient information is correctly entered into the systemContact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely if patient appointment is scheduled within 24 hours of appointment time, including partnering with company vendorsMaintain HIPAA complianceFollow required OSHA safety proceduresComplete all Learning Management System requirements timelyActively ask existing patients to refer friends and family members to the practiceSolicit feedback from patients regarding their experience by asking them to complete the patient surveyRespond to patient appointment requests made via voicemail, the practice website and external vendors as quickly as possiblePrepare and participate in daily huddles to ensure that each day flows smoothly Non Essential Functions: Open practice for business according to company proceduresEnsure that reception and front desk areas are clean and organized Knowledge/Skills/Abilities: Education/Certification:High school diploma or equivalent requiredOne to two years experience working in a professional environment with direct customer contact desired. Skills/Abilities:Strong interpersonal and relationship building


• Location: North DFW

• Post ID: 52207608 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017