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Posted: Thursday, March 23, 2017 2:28 PM

Customer Service Supervisor GENERAL SUMMARY OF DUTIES – The Customer Service Supervisor is responsible for providing the overall leadership and direction of the customer service department to ensure the needs of the customers are being met in a professional and expeditious manner. The Customer Service Supervisor is also responsible for developing and implementing performance metrics targeted at measuring customer satisfaction, effective problem resolution, abandonment rate, and on hold times. SUPERVISOR – Director of Operations SUPERVISES – Customer Service Representatives DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Adhere to the current policies and procedures, which apply to the responsibilities and accountabilities of this position. • Manage, coordinate, and set the overall priorities of the Customer Service Department • Maintain the quality improvement program for the customer service department, which is structured around standards and indicators utilized by other leading industries • Hire, train, motivate, and evaluate employees based on the established department standards • Function as the “conduit” of communication between the department, the Director of Operations and all of its constituents • Research and complete special projects and tasks as assigned in a timely manner • Perform other duties as assigned • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Values Statement” KNOWLEDGE, SKILLS, & ABILITIES: • Organization – proactively prioritized needs and effectively manages resources • Communication – communicates clearly and concisely • Leadership – guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services • Customer orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Tactical execution – oversees the development, deployment and direction of complex programs and processes • Policies & Procedures – articulates knowledge and understanding of organizational policies, procedures and systems • PC skills – demonstrates proficiency in Microsoft Office applications and others as required • Financial management – applies tools and processes to successfully manage to budget • Project management – assesses work activities and allocates resources appropriately EDUCATION • Associates or Bachelors Degree in Business Management, Healthcare Administration, or similar field preferred EXPERIENCE • Minimum two years customer service or related experience required • Prior supervision preferred Parallon Supply Chain’s roots are in the hallways of some of America’s top-performing hospitals. Join our organization and our team as we strive to provide our customers with a top-quality operation. Parallon offers a competitive wage and comprehensive benefits package to include medical, dental, vision, 401(k), paid time off and a business casual environment. #ParallonBCOM

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• Location: Coppell, North DFW

• Post ID: 48580514 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017