Posted: Sunday, March 12, 2017 10:09 PM
PURPOSE AND DISTINGUISHING CHARACTERISTICS LoanMe is looking for dynamic professionals that are self:motivated, trustworthy and can quickly adapt to change in a fast:paced environment. Qualified candidates will support and promote a positive work atmosphere. Team work is essential to our success and we are looking for individuals that demonstrate caring, compassion and an ability to get along with others.EXAMPLES OF TASKSMake outbound and receive inbound calls via an Auto Dialer or manual calling to gather or clarify information.Accurately document all information pertaining to accounts.Prepare and/or process documents; review for accuracy and completeness; update information and/or evaluate against policy; compare elements for consistency or logical relationship, etc.Perform investigative activities to determine the whereabouts of customers through database searches and system records.Receive, research, and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.Review, process and/or respond to customer correspondence and requests.Review, process and verify account information and account balances.Perform other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIESRead, interpret and apply federal, state and local collection laws, rules, regulations and company policies and teract with internal and external customers in a manner which shows sensitivity, tact and professionalism.The ability to negotiate with customers.Conduct every call according to the call model.Possess investigative techniques and processes to identify the reason for the call and to aid in one call resolution.Use basic business math to solve municate clearly, concisely and effectively both verbally and written.Follow written and/or verbal instructions.Proficient with MS Word, MS Excel and Outlook.Demonstrate strong follow up abilities with attention to detail.Ability to adapt to change and work in a fast:paced environment.OTHER REQUIREMENTSMinimum 1 years customer service experience; preferably in a call center environment.Bi:lingual is a plus.Dialer experience is a plus.Must be able to maintain a regular 8:hour shift five days per week either Monday:Friday or Thursday : Monday, one 10:hour shift during the week, and 2:3 weekend days per month, in addition all employees report for work on the mandatory End of the Month shift(s) (EOM). The End of Month Schedule consists of up to two (2) consecutive days which occur on or around the last business day of the month. Should the last day of the month fall on a weekend, the EOM schedule will be: an eight (8) hour shift on the Friday before the last day of the month, this shift will have various start times beginning at 5:00 am Pacific time through 12:00 pm Pacific time, and an eight (8) hour shift on the Saturday on or before the last day of the month. EOM occurring on the last business day of the month that does not fall on a weekend will require, at minimum, one eight (8) hour shift that will vary in start time between 5:00 am to 12:00 pm Pacific time. There may be other mandatory shifts scheduled as dictated by business need. These shifts will be distributed prior to the last business day of the month so that employees may plan accordingly.Any unscheduled occurrence for the EOM schedule will immediately result in a Final Written Warning, unless the employee has already received a prior Written or Final Written Warning within the last 60:Days, in which case, the unscheduled EOM occurrence will result in termination.Shifts may vary and are subject to change based on business needs. No Exceptions.
• Location: North DFW
• Post ID: 48808246 northdfw