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Posted: Tuesday, June 27, 2017 6:12 PM

Job Description:/h3:
Position Summary:
A Client Support Specialist I will be responsible for successful customer experiences through proactive communications to ensure the highest level of customer satisfaction and loyalty which will ultimately result in future revenue growth opportunities and build internal practices through direct customer feedback. The CSS I will answer inbound support calls from clients in the legal profession. In this position, you will join a team of rock star professionals who are responsible for ensuring every customers interaction is the best:in:class experience. You will combine a passion for service and discover innovative solutions with our top:ranked software to help customers enjoy every drop of value within our products.
Essential Job Functions:
:Conduct occasional outbound calls for marketing of eservice
:Greet customers in a courteous, friendly, and professional manner using agreed upon
:procedures; demonstrate empathy
:Collaborate with individuals and teams to ensure high quality and timely
:completion of customer requests
:Maintain broad knowledge of client products, services, advertising and sales promotion
:Communicate product updates, new features, and functionality to client base
:Use troubleshooting techniques and tools to identify the root cause of issues
:Advise/educate clients within procedural guidelines to ensure a complete solution to their
:technical or service questions
:Serve as customers daily point of contact for issue resolution and questions to strengthen
:customer satisfaction and loyalty
:Responsible for ongoing customer Voice of the Customer feedback distribution to
:management to help drive strategic initiatives and program improvement
Knowledge, Skills and Abilities:
:Comfortable with multitasking and navigating multiple applications
:Courteous with strong customer service orientation
:Dependable with proficient attention to detail and good listening and responding skills
:Must be flexible with the ability to adapt to changes quickly and think conceptually
:Strong work ethic, energetic, motivated, and excellent communication skills
:Must remain calm in stressful situations and be able to work independently
:Proficiency in the use of Microsoft Office programs, specifically Word and Excel
:Creative and strategic thinking skills, specifically regarding client retention and client satisfaction
Job Requirements:
:High school diploma or high school equivalent required
:4:year college degree or work experience equivalent preferred
:2+ years of inbound/outbound call center experience preferred
:Must be available for On:Call workCompany Description:/h3:
File and ServeXpress, headquartered in Irving, Texas, focuses on providing attorneys with case, document and party management solutions that simplify the litigation workflow of a case. By offering electronic filing to courts, process service, secure document exchange among judges and attorneys, alert and notification tools, and a document repository, File and ServeXpress offers a complete litigation solution for the life of a case.


• Location: North DFW

• Post ID: 57623738 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017