search > North DFW jobs > North DFW customer service

Posted: Monday, July 10, 2017 6:56 PM

The Call Center Service Representative 3 (CSR) answers incoming requests via telephone, Internet, and/or correspondence from internal and external customers as the first tier of customer support. The CSR performs administrative activities in support of Human Resources functions.

Responsibilities include but are not limited to:

  • Answer customer requests (primarily over the phone) by accessing information in multiple systems (knowledgebase, desktop procedures, case studies and other reference systems)

  • Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion

  • Partners with Leads, Managers, Payroll, HR Business Partners, and other stakeholders to successfully resolve problems or answer questions in a timely manner

  • Document customer issues, research, and actions taken into the case management system

  • Process transactions by collecting required information or backup documentation, including probing for additional information if unclear, performing data entry, mailing out requested documents, etc.

  • Perform back-office transaction processing (non-phone work) in support of HR functions. Transactions include reconciliation, data entry, mailing, filing, answering correspondence, and sorting and routing incoming mail

Click here for more info:

• Location: North DFW

• Post ID: 58530938 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017