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Posted: Friday, April 14, 2017 12:03 AM

Job Description:/h3:
1.0 Summary of Job Purpose:

Vice President Customer Support, Commercial Business is responsible for the overall productivity and effectiveness of the Customer Support and Business Development organization for Safran Helicopter Engines, USA. The executive fosters close working relationships with internal and external stakeholders to ensure the customer support and business development organizations efficient operation and success.


2.0 Essential Duties and Responsibilities:

:Implements and drives strategic planning, revenue forecasting, marketing and budgeting processes; establishes high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches.
:Provides knowledge and experience:based leadership to the business (particularly customer support team, operations, and finance) to guide effective decision:making and continuous improvement.
:Partners in the development of the annual revenue plan. Prepares forecasts, including significant input into strategic planning and the direction of the business.
:Reports and tracks performance against plan for all aspects of the customer support and business development group across a variety of key performance metrics. Implements metrics to generate data and tracking for decision making.
:Interacts regularly with executive leadership, balancing a drive for accountability to plans/program and the maintenance of effective business relationships.
:Oversee the collaboration with business development team to increase the effectiveness of customer/segment specific initiatives.
:Make recommendations to Executive leadership on approaches to increase revenue.

3.0 Scopes and Accountabilities:

:Manages subordinate supervisors who supervise employees in all Units of Operations. Is responsible for the overall direction, coordination, and evaluation of these units. Develops funding for the departments that encompass Operations from an annually administered budget from President/CEO.
:Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
:Employee holds confidential and sensitive information that could lead to damage to reputation and/or competitive posture and could pose a high risk of major damage to the organization if an error was to occur.



4.0

Required Competencies; Education / Knowledge / Skills and Abilities:
:Bachelors degree in Engineering, Business Management, Finance or relevant field
:15+ year of progressive experience in a business development, customer support, or sales role preferably within the aerospace industry.
:Possess a keen understanding of the entire business
development/customer support value chain; from lead identification to closure/cash. Also, a business
development/customer driven mentality with strong views on how a well:developed BD/customer support operations can drive the team.
: Proven track record of successful and documented business growth.
:Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries.
:Collaborative leadership style with a one company mindset.
:Excellent communication with interpersonal and analytical skills.
:Self:starter with unquestionable integrity


5.0 Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

:While performing the duties of this Job, the employee is regularly required to si

Source: https://www.tiptopjob.com/jobs/65982650_job.asp?source=backpage


• Location: North DFW

• Post ID: 49611893 northdfw
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