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Posted: Wednesday, May 3, 2017 11:25 AM

Job Description:/h3:
Job Purpose: To effectively and efficiently manage VIP/Semi:Custom/Model Home process, as well as manage and implement projects and procedures for company initiatives.
Primary Responsibilities:
VIP/Semi:Custom/Model Home: Ability to lead the VIP/Semi:Custom/Model Home process including the execution and coordination of all VIP/Semi:Custom deals while partnering with a Builder Relations Manager. Will be able to identify and communicate specialized project plans to all affected departments. Work on customer site with excellent presentation and communication skills. Understands and is able to handle influential clientele while providing concierge level service.
Customer Communication: Ability to meet directly with customers and other stakeholders in order to determine the overall objectives and to keep the work:flow going between all parties throughout the life of the project.
Project Management: Responsible for providing Senior Program Manager and/or senior management with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow:up memos, etc.
Documentation: Responsible for utilizing and creating
documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to impacted parties and senior management. Responsible for documenting Standard Operating Procedure (SOP) instructions for ongoing and new business functions. Assist team in updating all implementation deliverables as required with new functionality rollouts. Create new deliverables/best practices for implementation services to enhance implementation engagements. Must be able to create new deliverables or follow standards of deliverables already in place.
Consulting: Be able to lead Current State and Future State assessments around functionality and/or processes. This will include white boarding, utilizing MS Visio and determining business improvement areas.
Configuration: Configure applications based on implementation plans. (This does not require knowledge of any development language)
Presentation Skills: Provide on:line and in:person meetings and conference calls to present new functionality, perform training, and collaborate with teams and customers about concerns.
Teamwork: Work closely with internal project teams to ensure appropriate follow:up of identifying project needs and follow:up activities.
Performs other duties as assigned.
Contributes to and participates in a positive and constructive culture.
Reports to the Senior Program Manager.
College degree; prior experience may be considered in lieu of a completed degree.
2+ years related experience and/or training.
Self:starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must.
Excellent group and executive level facilitation skills.
Adept at utilizing software tools to enable efficient team work and communication.
Excellent verbal and written communication skills.
Experience in AV and/or low voltage installation or sales a plus, but not required.
Experience in the new home build market a plus, but not required.
Desire to strongly lead clients to ensure customer satisfaction through follow:up, client responsiveness, and thorough communication.
Responsible for managing client expectations.
Ability to manage multiple clients and projects/tasks simultaneously.
Ability to command a group of individuals in a room quickly and be assertive in a public environment.
Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, operations and within the Professional Services Group).
Ability to work in an entrepreneurial environment in a team and individually.
Strong focus on team environment.
Troubleshooting; responsibility


• Location: North DFW

• Post ID: 51500348 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017