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Posted: Sunday, March 12, 2017 4:38 AM

The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. ThereA?s a sense of excitement surrounding the future, but also uncertainty. ThatA?s where QTS comes in. WeA?re fearlessly leading the way by redefining what it means to be a data center. We house next:generation cloud and hybrid solutions. We deliver a fully:integrated platform from top to bottom : one enabled by technology and world:class infrastructure. Simply put, weA?re evolving to stay ahead of the curve. At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high:pressure environments. As one of the nationA?s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. At QTS, we know where IT is going. And weA?d like to invite you to join us. The Data Center Technician II is responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role may also be responsible for team lead responsibilities. This role will be a 3rd Shift opening in supporting a 24X7 operation. Provide remote hands and eyes for customers.Hardware and software configurations and installation of managed pleting new cabling projects and managing existing cabling plant.Create tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related stall cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures.Work with customers, other systems engineers, and management to communicate ticket status.Manage TicketsThis includes ensuring tickets are being opened, worked and escalated based on set standardsReview all resolved tickets to ensure properly documented resolution.Ensure details of the problems and steps taken to resolve ticket are documented Technical college degree or equivalent experienceTwo or more years of experience working in a Data Center, NOC or similar environmentProficiency with MS Office SuiteA+, Network+, MCP, BOD OEM (Panduit, Corning, Fluke), BICSI Installer I Certifications PREFERRED QUALIFICATIONS OEM Server (IBM, HP, Dell), LAN300, Server+, BICSI Installer II CertificationsKNOWLEDGE, SKILLS AND ABILITIES The ability to pass job:related skills assessments based on pre:determined scoring criteria and time frames.The ability to acquire and apply job:related knowledge within set guidelines and expectations.Ability to manage complex situations during off management hours : single point of contactPosition may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.Lifting requirements may range from


• Location: irving, North DFW

• Post ID: 48789127 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017