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Posted: Wednesday, April 12, 2017 2:37 AM

The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. ThereA?s a sense of excitement surrounding the future, but also uncertainty. ThatA?s where QTS comes in. WeA?re fearlessly leading the way by redefining what it means to be a data center. We house next:generation cloud and hybrid solutions. We deliver a fully:integrated platform from top to bottom : one enabled by technology and world:class infrastructure. Simply put, weA?re evolving to stay ahead of the curve. At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high:pressure environments. As one of the nationA?s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives. At QTS, we know where IT is going. And weA?d like to invite you to join us. The Data Center Operations Technician I (DCO Tech) isresponsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operating systems.This position is a 24X7 operation, thus shift work will be involved. This specific role will be a 3rd shift opening. Click on this link to learn more about our Dallas facility:ESSENTIAL DUTIES AND RESPONSIBILITIES, other duties may be assigned.Manage and perform all critical and non:critical processes/maintenances and participate in predictive maintenances.Monitor and control daily service ticket activity, customer calls, and service levels.Resolve technical issues with hardware, software and connectivity.Effectively communicate with management and various teams, both internal and external.Troubleshoot customer issues while maintaining agreed upon service levels for customer contact and resolution.Record, manage, and maintain accurate physical hardware inventory, including performing physical hardware audits.Perform hardware warranty / RMA requests.Coordinate deliveries and transport requests.Perform physical material packaging and shipping.Manage third party vendors within the data center to ensure compliancy, specifications and quality stall/upgrade/replace/deinstall servers, devices, or network components as needed.Assist with network cabling installation and removal to support infrastructure needs.Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting.Lifting requirements may range from Technical college degree or equivalent experienceOne or more years of experience working in a Data Center, NOC or similar environmentProficiency with MS Office SuiteA+, industry, and Copper/Fiber installation certifications (if not currently secured, will need to be secured within 12 months of start date)PREFERRED QUALIFICATIONS BOD OEM (Panduit, Corning), Network+, BICSI Installer I CertificationsKNOWLEDGE, SKILLS AND ABILITIESThe ability to pass job:related skills assessments based on pre:determined scoring criteria and time frames.The ability to acquire and apply job:related knowledge within set guidelines and expectations.Ability to manage complex situations during off management hours : single point of contact


• Location: North DFW

• Post ID: 49419168 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017