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Posted: Thursday, May 11, 2017 5:27 AM

Collections Specialist II Carrollton, TX As a Collections Specialist II, you would be part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Specialists use their customer service and negotiation skills to work with customers facing payment difficulties and assist customers in settling their accounts. Whether itA?s accepting payments over the phone or setting up a payment plan, our Collections Specialists handle sensitive customer information daily with the highest of integrity. We expect every team member to demonstrate a high level of dedication and work ethic, and weA?ll provide you with the training, tools, and resources youA?ll need to succeed. Essential Duties and Responsibilities Place calls to account holders with past due balances to negotiate payment arrangements or settlements within set guidelines. Receive calls from past due account holders to answer payment questions or make payment arrangements. Record transactions and customer interactions with accuracy and detail. Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success. Minimum Qualifications * 4:5 years of previous telesales or collections experience* Excellent interpersonal, verbal, and written communication skills* Listening skills with the ability to ask probing questions, understand concerns, and overcome objections* Ability to effectively manage multiple priorities and adapt to change within a fast:paced business environment* Ability to type 40+ wpm and proficiently use Microsoft Office Suite Preferred Qualifications * BachelorA?s Degree* Bilingual English/Spanish Our Business The Collections Specialist I is a member of the Centralized Collections team, which is committed to helping customers with innovative payment solutions and business services. Our centralized team of collections professionals not only add value to our stores, but allow store operators the time to do what they do best: build strong customer relationships. Their pledge to our stores and our customers is quite simple: A?We Are Here to Help.A? The TMX Finance


• Location: North DFW

• Post ID: 52326583 northdfw is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017